Match Fees Promotion - Terms & Conditions 2021

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November 22, 2021
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Match Fees Promotion - Terms & Conditions 2021

How it works

  1. Reply to the email you have received or contact our support team using to allow us to activate the offer on your account.
    1. IMPORTANT - You must tell us to activate the offer by 11:59pm on Friday 3rd December 2021.
    2. Your 4 weeks free will start from the date you collect your first Match Fee product. You must create your Match Fee product by 11:59pm on Friday 3rd December 2021.
  2. Collect payments from players or parents for matches they have participated in.
  3. The transaction fee will still be applied to the payments taken, but Pitchero will refund all fees charged by Stripe and Pitchero in this 4 week period.
    1. Refunds will be calculated and paid within 2 weeks of your 4 week free period ending.
    2. Refunds will be made to the agreed club bank account by bank transfer.
    3. Refunds only apply to Match Fee payments - not payments for other Shop & Payments products e.g. club membership or merchandise.


Terms & Conditions

1. The promoter is: Pitch Hero Ltd (company no. 06361033) whose registered office is at Sterling House, Capitol Park East, Tingley, WF3 1DR

2. The promotion is open to residents of the United Kingdom aged 18 years or over except employees of Pitch Hero LTD.

3. By entering this promotion, an entrant is indicating his/her agreement to be bound by these terms and conditions.

4. To claim this offer, the user must have told a member of Pitchero staff by email that they would like the offer applied to their account.

5. Only clubs that have NOT used the Pitchero Match Fees tools in the previous 12 months are eligible for this offer.

6. Closing date for entry will be 03/12/2021. After this date, no further entries to the promotion will be permitted.

7. No responsibility can be accepted for entries not received for whatever reason.
The rules of the promotion and how to enter are as follows
   - Tell us to activate the offer by 03/12/2021.
   - The promoter will refund transaction fees accrued in the agreed 4 week period, within 2 weeks of the promotion ending.

8. The promoter reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the promotion will be notified to entrants as soon as possible by the promoter.

9. The refund will be shown to the customer and is as stated and no other alternatives will be offered. The refund is not transferable. 

10. If the customer cannot be contacted or does not claim the refund within 14 days of notification, we reserve the right to withdraw the refund from the customer.

11. The promoter will notify the customer when and where the refund can be arranged.

12. The promoter’s decision in respect of all matters to do with the promotion will be final and no correspondence will be entered into.

13. The promotion and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].

14. The information provided will be used in conjunction with the following Privacy Policy found at

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