Starter to Elite upgrade - Everything you need to know

Posted by Pitch Hero - 13 December, 2017

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Pitchero will begin the process of upgrading every club using the Starter package, to the new Elite package. This allows Pitchero to better serve all clubs and ensure your members can access the latest digital technology.

At the start of 2017, we introduced the new Elite package. This package includes: Custom website design, reduced advertising, domain name hosting & registration and 5 custom email accounts. Check out the features on the package playlist below.

What does this mean for your club?

Your club website will be upgraded to the new Elite package, which will mean a change in your current payment plan.

This change depends on the payment method (Direct Debit or Credit/Debit card) and the payment interval (monthly or annual).

In all instances, you can upgrade early and take advantage of the new Elite features today. Visit the packages section of your control panel or book a call with your account manager to arrange.

You do also have the option of moving to the Free package, however this is not recommended for clubs with over 3 teams (Features of the Free package are limited to just 3 teams or less).

We explain each change below:

Credit/Debit card - monthly payments

You don’t need to do anything. Your package will upgrade automatically on your usual billing date in January 2018. Your payment will increase from £6 - £20 per month.

Credit/Debit card - annual payments

On January 10th 2018, we will upgrade your package from Starter to Elite automatically. Your billing date will remain the same, but there will be a charge on the 10th, to cover the period between the upgrade and your normal billing date.

To find out how much you will be charged on Jan 10th, get in touch with your account manager or contact support.

Direct Debit - monthly

You will need to upgrade to the Elite package before your usual monthly billing date in January 2018, or you risk your package reverting to the Free package and a loss of access to some features.

To upgrade, go to the packages area of your control panel and choose to upgrade to the Elite package.

Your monthly payment will be £20 per month.

Direct Debit - annual

You will need to upgrade to the Elite package before 10th January 2018, or you risk your package reverting to the Free package and losing access of some features.

To upgrade now, go to the packages area of your control panel and choose to upgrade to the Elite package. Or, contact your account manager.

If you still have time remaining on your current subscription we will be in touch to arrange a rebate so you will be reimbursed the cost of the days you had remaining on your original Starter Package subscription.

Your annual payment will be £220. 

For any further questions, book a call with your account manager below. They'll be happy to talk you through any of the changes stated above.

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Topics: Grow your club, Packages


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