Reduce the time spent managing payment issues with a central dashboard that highlights failed payments, tracks collection progress and improves visibility across your club.
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Collecting membership fees, subscriptions and recurring payments is a vital part of running a successful sports club. However, keeping track of failed or cancelled payments can often be time-consuming and easy to overlook.
That's why we've launched the new Problem Payments Dashboard, giving clubs a simple way to identify, monitor and resolve payment issues before they impact club finances.
Available to Webmasters with access to the Shop and Payments area of the Club Admin Dashboard, the new feature provides greater visibility of payments that require attention, helping volunteers spend less time chasing information and more time supporting their members.
What's New?
The Problem Payments Dashboard brings together all failed and cancelled payments into one central location, making it easier than ever to stay on top of outstanding issues.
View Failed and Cancelled Payments
Quickly identify payment records that require attention through a dedicated dashboard within Club Admin.
Whether a payment has failed or a member has cancelled an ongoing payment assignment, you'll have a clear view of the records that may need follow-up.
Track Expected vs Collected Payments
For each payment assignment, clubs can now see how many payments have been missed for the member's assignment
This includes:
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The number of payments expected to have been collected to date
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The number of successful payments actually collected
This additional visibility makes it easier to understand the impact of failed payments and identify members who may have fallen behind.
Access Member Payment Details
Need more information?
The dashboard provides direct links to the member's payment assignment, allowing administrators to quickly investigate issues and review payment history without searching through multiple screens.
Automated Payment Reports
To help clubs stay proactive, Webmasters can now subscribe to automated payment reports.
Choose to receive updates:
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Daily
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Weekly
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Monthly
Each report highlights failed and cancelled payments that require attention, helping clubs maintain visibility without needing to regularly check the dashboard.
Designed to Help Clubs Stay in Control
The Problem Payments Dashboard has been developed to give clubs greater oversight of their recurring income and simplify the process of managing payment issues.
By bringing failed and cancelled payments into one place, clubs can identify problems earlier, reduce missed income and spend less time manually reviewing payment records.
Coming Soon
We're already working on additional improvements to make payment management even easier.
Future updates will include:
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Automated emails to members when a payment fails, prompting them to take action such as updating their card details
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More detailed information explaining why a payment has failed
These enhancements will help clubs resolve issues faster while reducing the administrative burden on volunteers.
The Problem Payments Dashboard is available now within Club Admin. Log in today and take greater control of your club's payments.