Email Migration FAQs

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January 16, 2023
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Email Migration FAQs

FAQs


Q1 - What does the process involve?

Answer - Our team will do all of the lifting on the club’s behalf, moving all of the club’s mailboxes and forwarders from the old provider to the new provider, including the mailbox content (inbox and sent items). The only content that won’t be migrated are contacts, email signatures and folders within an individual mailbox, though these can be added by the mailbox holder after the upgrade.
Once, the upgrade has been completed, we will send useful guides and instructions to the club on how to manage the mailboxes and forwarders on the new service provider.

Q2 - How long will the upgrade take?

Answer- We need to allow up to 48 hours for the process to be completed. This involves the creation of the mailboxes and forwarders on the new service provider, the transfer of mail content and for changes to the domain settings to propagate. Don’t worry, any emails sent to a mailbox during the period of outage will be available in the mailbox on the new service provider.

Q3 - What do I/the club need to do?

Answer - Our team will do all of the lifting on the club’s behalf. All the club needs to do is to plan for a temporary outage on the mailbox for ups to 48 hours. This could mean that if a mailbox holder is expecting to receive some important emails during the period of outage, they may wish to tell the sender to send the emails to an alternative email address temporarily.

Q4 - What happens if I/the club doesn’t agree to the upgrade?

Answer - The club must complete the upgrade before the end of this month (January 2023). Should the club not agree to a migrate date during this month, the club will lose access to the existing email service, including any of the mailbox content. The club could then activate the email feature with the new service provider and recreate the mailboxes and forwarders again, from scratch.

If you have any questions, please email support@pitchero.com

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