---
title: Email Migration FAQs
description: FAQs for the Email Migration from Reseller Club to Plesk.
image: //cdn2.hubspot.net/hubfs/3842749/Pack-1%20Assets/dominik-qn-25196%20%282%29.jpg#keepProtocol
---
[Club Website](https://www.pitchero.com/club-website/features)
[Features](https://www.pitchero.com/club-website/features) [Pricing](https://www.pitchero.com/pricing) [Rankings](https://www.pitchero.com/community) [Case Studies](https://www.pitchero.com/club-website/case-studies) [Sign Up](https://www.pitchero.com/pricing)
[GPS Trackers](https://pitchero.com/gps-trackers/features)
[Features](https://www.pitchero.com/gps-trackers/features) [Contact Sales](https://pitche.ro/NGmCby)
[More](https://join.pitchero.com/clubhouse)
[Clubhouse](https://join.pitchero.com/clubhouse) [Book demo](https://pitche.ro/XKbhmB) [Blog](https://blog.pitchero.com/) [Help centre](https://help.pitchero.com/knowledge) [Approved Partners](https://join.pitchero.com/partners) [Advertise with us](https://join.pitchero.com/advertise)
[Login](https://www.pitchero.com/user-login)
Toggle Main Menu
[Features](https://www.pitchero.com/club-website/features) [Case studies](https://www.pitchero.com/club-website/case-studies) [Rankings](https://www.pitchero.com/community) [Pricing & Sign up](https://www.pitchero.com/pricing)
[Clubhouse](https://join.pitchero.com/clubhouse) [Book demo](https://pitche.ro/XKbhmB) [Blog](https://blog.pitchero.com/) [Help centre](https://help.pitchero.com/knowledge) [Approved Partners](https://join.pitchero.com/partners) [Advertise with us](https://join.pitchero.com/advertise)
[ The place to be for everything grassroots sport!](https://blog.pitchero.com)
### Hot Topics
- [News (88)](https://blog.pitchero.com/topic/news)
- [Coaching (69)](https://blog.pitchero.com/topic/coaching)
- [Club Website (52)](https://blog.pitchero.com/topic/club-website)
- [Grow Your Club (33)](https://blog.pitchero.com/topic/grow-your-club)
- [New Features (32)](https://blog.pitchero.com/topic/new-features)
- [Membership & Payments (29)](https://blog.pitchero.com/topic/membership-payments)
- [How To (18)](https://blog.pitchero.com/topic/how-to)
- [Competitions (8)](https://blog.pitchero.com/topic/competitions)
- [Apps (7)](https://blog.pitchero.com/topic/apps)
- [fundraising (7)](https://blog.pitchero.com/topic/fundraising)
- [lottery (7)](https://blog.pitchero.com/topic/lottery)
- [GPS (6)](https://blog.pitchero.com/topic/gps)
- [Case Studies (5)](https://blog.pitchero.com/topic/case-studies)
- [Football (5)](https://blog.pitchero.com/topic/football)
- [Fundraising Ideas (5)](https://blog.pitchero.com/topic/fundraising-ideas)
- [Training (5)](https://blog.pitchero.com/topic/training)
- [Engagement (3)](https://blog.pitchero.com/topic/engagement)
- [communication (3)](https://blog.pitchero.com/topic/communication)
- [update (3)](https://blog.pitchero.com/topic/update)
- [fitness (2)](https://blog.pitchero.com/topic/fitness)
- [grant (2)](https://blog.pitchero.com/topic/grant)
- [health (2)](https://blog.pitchero.com/topic/health)
- [members (2)](https://blog.pitchero.com/topic/members)
- [social media (2)](https://blog.pitchero.com/topic/social-media)
- [2026 (1)](https://blog.pitchero.com/topic/2026)
- [CASC (1)](https://blog.pitchero.com/topic/casc)
- [GDPR (1)](https://blog.pitchero.com/topic/gdpr)
- [Manager app (1)](https://blog.pitchero.com/topic/manager-app)
- [Payments (1)](https://blog.pitchero.com/topic/payments)
- [Safeguarding (1)](https://blog.pitchero.com/topic/safeguarding)
- [Team Management (1)](https://blog.pitchero.com/topic/team-management)
- [Value (1)](https://blog.pitchero.com/topic/value)
- [ecb (1)](https://blog.pitchero.com/topic/ecb)
- [integration (1)](https://blog.pitchero.com/topic/integration)
- [play-cricket (1)](https://blog.pitchero.com/topic/play-cricket)
- [recovery (1)](https://blog.pitchero.com/topic/recovery)
- [tickets (1)](https://blog.pitchero.com/topic/tickets)
View all topics
# Email Migration FAQs
 by Pitchero on Sat, 1 Oct 22
Last updated on January 5, 2023
[Read More →](https://blog.pitchero.com/email-migration-faqs)
## [New Instalment Payment and Reporting Enhancements Now Live](https://blog.pitchero.com/new-instalment-payment-and-reporting-enhancements-now-live)
We've released a number of improvements to our payments platform designed to make instalment plans easier to manage, improve reporting visibility for club administrators and provide a cleare...
[Continue Reading](https://blog.pitchero.com/new-instalment-payment-and-reporting-enhancements-now-live)
June 22, 2026
-
-
-
[Back to Blog home](https://blog.pitchero.com)
# Email Migration FAQs
- [Tweet](https://twitter.com/share)
FAQs
Q1 - What does the process involve?
Answer - Our team will do all of the lifting on the club’s behalf, moving all of the club’s mailboxes and forwarders from the old provider to the new provider, including the mailbox content (inbox and sent items). The only content that won’t be migrated are contacts, email signatures and folders within an individual mailbox, though these can be added by the mailbox holder after the upgrade.
Once, the upgrade has been completed, we will send useful guides and instructions to the club on how to manage the mailboxes and forwarders on the new service provider.
Q2 - How long will the upgrade take?
Answer- We need to allow up to 48 hours for the process to be completed. This involves the creation of the mailboxes and forwarders on the new service provider, the transfer of mail content and for changes to the domain settings to propagate. Don’t worry, any emails sent to a mailbox during the period of outage will be available in the mailbox on the new service provider.
Q3 - What do I/the club need to do?
Answer - Our team will do all of the lifting on the club’s behalf. All the club needs to do is to plan for a temporary outage on the mailbox for ups to 48 hours. This could mean that if a mailbox holder is expecting to receive some important emails during the period of outage, they may wish to tell the sender to send the emails to an alternative email address temporarily.
Q4 - What happens if I/the club doesn’t agree to the upgrade?
Answer - The club must complete the upgrade before the end of this month (January 2023). Should the club not agree to a migrate date during this month, the club will lose access to the existing email service, including any of the mailbox content. The club could then activate the email feature with the new service provider and recreate the mailboxes and forwarders again, from scratch.
If you have any questions, please email [support@pitchero.com](mailto:support@pitchero.com)
## Related Posts
[](https://www.facebook.com/Pitchero/) [](https://twitter.com/pitchero) [](https://www.youtube.com/channel/UCiQLcFMRsFXYduFCtc8PkbQ) [](https://www.instagram.com/bepitchero)
- Club Website
- GPS Trackers
- Clubhouse
- Company
---
© Pitch Hero Ltd 2008-
Pitch Hero Ltd registered in England | WF3 1DR | Company number - 06361033
Digital advertising by Minute Media